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Browse by Author "Tse, Herman H. M."

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The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis
Publication Type: Journal Articles (Refereed Article)
Year of Publication: 2007
Author(s): Hui, C. Harry, Chiu, Warren C. K., Yu, Philip L. H., Cheng, Kevin, Tse, Herman H. M.

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