Service failure and recovery in the airline context: A fairness theory perspective

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Title Service failure and recovery in the airline context: A fairness theory perspective
Author Weber, Karin; Sparks, Beverley
Publication Title Globalisation, transformation and the quality of life: Proceedings of the 8th International Conference on Marketing Development
Editor Cifford Schultz, Don R. Rahtz and Mark Speece
Year Published 2003
Publisher Faculty of Economics University Rijeka, Croatia
Peer Reviewed No
Published Yes
Publication Type Conference Publications (Extract Paper)

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