Service failure and recovery in the airline context: A fairness theory perspective
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| Title | Service failure and recovery in the airline context: A fairness theory perspective |
|---|---|
| Author | Weber, Karin; Sparks, Beverley |
| Publication Title | Globalisation, transformation and the quality of life: Proceedings of the 8th International Conference on Marketing Development |
| Editor | Cifford Schultz, Don R. Rahtz and Mark Speece |
| Year Published | 2003 |
| Publisher | Faculty of Economics University Rijeka, Croatia |
| Peer Reviewed | No |
| Published | Yes |
| Publication Type | Conference Publications (Extract Paper) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/10127
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