Service failure and recovery in the airline context: A fairness theory perspective

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Title Service failure and recovery in the airline context: A fairness theory perspective
Author Weber, Karin; Sparks, Beverley
Publication Title Globalisation, transformation and the quality of life: Proceedings of the 8th International Conference on Marketing Development
Editor Cifford Schultz, Don R. Rahtz and Mark Speece
Year Published 2003
Place of publication Croatia
Publisher Faculty of Economics University Rijeka, Croatia
Peer Reviewed No
Published Yes
ISBN 953-6148-34-X
Conference name International Conference on Marketing and Development
Location Bangkok, Thailand
Date From 2003-01-04
Date To 2003-01-07
URI http://hdl.handle.net/10072/10127
Date Accessioned 2004-03-23
Language en_AU
Research Centre Griffith Institute For Tourism
Subject Marketing and Market Research
Publication Type Conference Publications (Extract Paper)
Publication Type Code e3

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