Accountability via performance measurement: the case of child protection services

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Title Accountability via performance measurement: the case of child protection services
Author Tilbury, Clare
Journal Name Australian Journal of Public Administration
Editor John Wanna
Year Published 2006
Place of publication Australia
Publisher Blackwell
Abstract Since the 1980s child protection agencies have been subject to enormous scrutiny about perceived poor performance. Concerns are expressed about the capacity of services to cope with demand, the quality of practice, out-of-home care standards, and poor outcomes for children. Enter performance measurement. Using quantitative data to monitor effectiveness and efficiency, performance measurement promises improved resource management and accountability. This article discusses national, Victorian and Queensland child protection performance measurement regimes. It examines the extent to which performance measurement is used to promote accountability, as well as the indirect role of performance measurement in communicating policy intent. It suggests performance measurement is under-utilised in child protection, but could be enhanced to contribute to better outcomes for children and families.
Peer Reviewed Yes
Published Yes
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Copyright Statement Copyright 2006 Blackwell Publishing. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher.The definitive version is available at
Volume 65
Issue Number 3
Page from 48
Page to 61
ISSN 0313-6647
Date Accessioned 2006-11-16
Language en_AU
Research Centre Key Centre for Ethics, Law, Justice and Governance
Faculty Griffith Health Faculty
Subject PRE2009-Social Policy
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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