Using Psychological Contract Theory to Explore Issues in Effective Volunteer Management.

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Title Using Psychological Contract Theory to Explore Issues in Effective Volunteer Management.
Author Taylor, Tracy; Darcy, Simon; Hoye, Russell; Cuskelly, Graham
Journal Name European Sport Management Quarterly
Editor Professor Ian Henry
Year Published 2006
Place of publication United Kingdom
Publisher Routledge
Abstract Psychological contract theory is used here to explore the set of expectations and obligations that community sport club volunteers regard as part of their volunteering experience. In the first phase of the research, focus group interviews were conducted with 98 community sports club administrators about the methods used to manage volunteers and the organisational expectations of the volunteers. In phase two, 48 general volunteers were interviewed about their expectations and perceptions of the club's volunteer management practices. The findings indicate that club administrators and volunteers place different emphases on the transactional, assurance of good faith and fair dealing, and intrinsic job characteristic components of the psychological contract. Notably, club administrators had substantial expectations of volunteers in relation to adherence to professional, legal and regulatory standards. Volunteers were primarily concerned with doing rewarding work in a pleasant social environment that was able to fit within their often tight time restrictions. The implications of these findings for volunteer management processes and practice in community sport clubs are discussed.
Peer Reviewed Yes
Published Yes
Alternative URI
Volume 6
Issue Number 2
Page from 123
Page to 147
ISSN 1618-4742
Date Accessioned 2007-02-28
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Recreation and Leisure Studies
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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