Volunteer Management Practices and Volunteer Retention: A Human Resource Management Approach

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Title Volunteer Management Practices and Volunteer Retention: A Human Resource Management Approach
Author Cuskelly, Graham; Taylor, Tracy; Hoye, Russell; Darcy, Simon
Journal Name Sport Management Review
Editor Dr Christine Green
Year Published 2006
Place of publication Melbourne
Publisher Sport Management Association of Australia and New Zealand
Abstract This study used a human resource management (HRM) approach to examine the efficacy of volunteer management practices in predicting perceived problems in volunteer retention. Participants were a sample of 375 Australian Rugby Union clubs from across the country. Confirmatory factor analysis was used to examine the properties of a hypothesised reflective measurement model with seven volunteer management constructs (planning, recruitment, screening, orientation, training and support, performance management, and recognition). The efficacy of volunteer management practices in predicting volunteer retention problems was tested using regression analysis. The study found significant relationships between perceived volunteer retention problems and several of the volunteer management constructs. Clubs that reported more extensive use of planning practices and training and support practices in the management of volunteers were likely to report significantly less perceived problems in the overall retention of volunteers. Results indicated significant relationships between management practices and volunteer retention problems, with variances noted by the category of volunteer position, including management committee or board members, coaches, team managers and volunteers in other formal positions. Implications for volunteer management practices and volunteer retention are discussed from a HRM perspective.
Peer Reviewed Yes
Published Yes
Publisher URI http://smaanz.cadability.com.au/
Copyright Statement Copyright 2006 Sport Management Association of Australia and New Zealand. Please refer to the journal's website for access to the definitive, published version.
Volume 9
Issue Number 2
Page from 141
Page to 163
ISSN 1441-3523
Date Accessioned 2007-02-28
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Recreation and Leisure Studies
URI http://hdl.handle.net/10072/11226
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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