Social Identity's Impact on Service Recovery Evaluations in Alliances

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Title Social Identity's Impact on Service Recovery Evaluations in Alliances
Author Weber, Karin; Sparks, Beverley
Editor Jafar Jafari
Year Published 2006
Publisher Elsevier
Citation Annals of Tourism Research, Vol. 33(3), pp. 859-863
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/wps/find/journaldescription.cws_home/689/description#description
Copyright Statement Copyright 2006 Elsevier. Reproduced in accordance with the copyright policy of the publisher. This journal is available online - use hypertext links.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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