Social Identity’s Impact on Service Recovery Evaluations in Alliances

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Title Social Identity’s Impact on Service Recovery Evaluations in Alliances
Author Weber, Karin; Sparks, Beverley
Editor Jafar Jafari
Year Published 2006
Publisher Elsevier
Citation Annals of Tourism Research, Vol. 33(3), pp. 859-863
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.annals.2006.03.003
Copyright Statement Copyright 2006 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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