Social Identity's Impact on Service Recovery Evaluations in Alliances

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Title Social Identity's Impact on Service Recovery Evaluations in Alliances
Author Weber, Karin; Sparks, Beverley
Journal Name Annals of Tourism Research
Editor Jafar Jafari
Year Published 2006
Place of publication USA
Publisher Elsevier
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/wps/find/journaldescription.cws_home/689/description#description
Copyright Statement Copyright 2006 Elsevier. Reproduced in accordance with the copyright policy of the publisher. This journal is available online - use hypertext links.
Volume 33
Issue Number 3
Page from 859
Page to 863
ISSN 0160-7383
Date Accessioned 2006-07-27
Date Available 2007-10-25T07:11:34Z
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Tourism Marketing
URI http://hdl.handle.net/10072/11306
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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