Transferring 'Codified' Organizational Knowledge

Abstract

This paper analyzes and evaluates the transfer process of Codified Knowledge (CK) performed under two different implementation approaches: the 'socio-technical' and the 'top-down'. The empirical evidence is based on a case study that focused on the implementation of ISO9000 standards. This paper argues that the transfer process of CK is also an implementation process because ISO9000 standards need to be adapted to the local context. As such, the implementation process shapes the key stages involved in the transfer of CK: Knowledge codification, transfer, assimilation and application. We conclude that the socio-technical approach supports the process of CK transfer better than the top-down view.