Skill and info-service work in Australian call centres

There are no files associated with this record.

Title Skill and info-service work in Australian call centres
Author Russell, Bob
Book Title Developments in the Call Centre Industry: Analysis, Changes and Challenges
Editor John Burgess and Julia Connell
Year Published 2006
Citation Oxford, UK: Routledge, Taylor Francis Group pp. 92-116
Peer Reviewed Yes
Published Yes
Faculty Griffith Business School
Publication Type Book Chapters

Show full item record

Griffith University copyright notice