Skill and info-service work in Australian call centres
There are no files associated with this record.
| Title | Skill and info-service work in Australian call centres |
|---|---|
| Author | Russell, Bob |
| Book Title | Developments in the Call Centre Industry: Analysis, Changes and Challenges |
| Editor | John Burgess and Julia Connell |
| Year Published | 2006 |
| Place of publication | Oxford, UK |
| Publisher | Routledge, Taylor Francis Group |
| Peer Reviewed | Yes |
| Published | Yes |
| Edition | First |
| Chapter Number | 6 |
| Page from | 92 |
| Page to | 116 |
| ISBN | 0-415-35702-0 |
| Date Accessioned | 2007-03-01 |
| Date Available | 2007-08-01T21:51:01Z |
| Language | en_AU |
| Faculty | Griffith Business School |
| Subject | Other Commerce, Management, Tourism and Services |
| URI | http://hdl.handle.net/10072/12891 |
| Publication Type | Book Chapters |
| Publication Type Code | b1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/12891
Griffith University copyright notice
Copyright in individual works within the repository belongs to their authors or publishers. You may make a print or digital copy of a work for your personal non-commercial use. All other rights are reserved, except for fair dealings or other user rights granted by the copyright laws of your country.
Footer information
Back to top