dc.contributor.author | Russell, Bob | |
dc.contributor.editor | John Burgess and Julia Connell | |
dc.date.accessioned | 2017-05-03T13:28:45Z | |
dc.date.available | 2017-05-03T13:28:45Z | |
dc.date.issued | 2006 | |
dc.date.modified | 2007-08-01T21:51:01Z | |
dc.identifier.isbn | 0415357020 | |
dc.identifier.uri | http://hdl.handle.net/10072/12891 | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Routledge, Taylor Francis Group | |
dc.publisher.place | Oxford, UK | |
dc.relation.ispartofbooktitle | Developments in the Call Centre Industry: Analysis, Changes and Challenges | |
dc.relation.ispartofchapter | 6 | |
dc.relation.ispartofstudentpublication | N | |
dc.relation.ispartofpagefrom | 92 | |
dc.relation.ispartofpageto | 116 | |
dc.relation.ispartofedition | First | |
dc.rights.retention | Y | |
dc.subject.fieldofresearchcode | 359999 | |
dc.title | Skill and info-service work in Australian call centres | |
dc.type | Book chapter | |
dc.type.description | B1 - Chapters | |
dc.type.code | B - Book Chapters | |
gro.faculty | Griffith Business School, Dept of Employment Relations and Human Resources | |
gro.date.issued | 2006 | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Russell, Bob | |