Skill and info-service work in Australian call centres

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Title Skill and info-service work in Australian call centres
Author Russell, Bob
Book Title Developments in the Call Centre Industry: Analysis, Changes and Challenges
Editor John Burgess and Julia Connell
Year Published 2006
Place of publication Oxford, UK
Publisher Routledge, Taylor Francis Group
Peer Reviewed Yes
Published Yes
Edition First
Chapter Number 6
Page from 92
Page to 116
ISBN 0-415-35702-0
Date Accessioned 2007-03-01
Date Available 2007-08-01T21:51:01Z
Language en_AU
Faculty Griffith Business School
Subject Other Commerce, Management, Tourism and Services
URI http://hdl.handle.net/10072/12891
Publication Type Book Chapters
Publication Type Code b1

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