Technology is the answer.... but what was the question? Experiments in the delivery of Legal Services to Regional, Rural and Remote clients

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Title Technology is the answer.... but what was the question? Experiments in the delivery of Legal Services to Regional, Rural and Remote clients
Author Banks, Catherine Ashley; Hunter, R.; Giddings, Jeffrey Michael
Publication Title Transforming Lives: Law and Social Process
Editor Pascoe Pleasence, Alexy Buck, Nigel J Balmer
Year Published 2006
Place of publication United Kingdom
Publisher Legal Services Commission
Abstract Australian Legal Aid Commissions have devised a range of innovative legal services in attempts to maximise the reach of legal aid funds in the context of government funding restrictions. Through a series of case studies, the authors sought to determine the extent to which these services meet clients' needs while representing an efficient use of limited legal aid resources.This paper focuses on two of the case studies of technology-based services: a community legal centre set up to provide legal information, advice and minor assistance to remote communities by means of video-conferencing; and a telephone hotline providing information, dispute resolution options, legal advice and referrals to callers from non-metropolitan Australia. Both services were designed to assist clients in regional, rural and remote parts of Australia who would otherwise have extremely limited access to legal services. The paper concludes, however, that these were both failed experiments.
Peer Reviewed No
Published Yes
ISBN 978 0 11 702147 1
Conference name Legal Services Research Centres, International Research Conference, Transforming Lives
Location Belfast
Date From 2006-04-19
Date To 2006-04-21
URI http://hdl.handle.net/10072/13273
Date Accessioned 2007-03-16
Language en_AU
Research Centre Socio-Legal Research Centre
Faculty Griffith Law School
Subject Law
Publication Type Conference Publications (Full Written Paper - Non-Refereed)
Publication Type Code e2

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