Generic Skills for Hospitality Management: A Comparative Study of Management Expectations and Student Perceptions

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Title Generic Skills for Hospitality Management: A Comparative Study of Management Expectations and Student Perceptions
Author Raybould, Michael; Wilkins, Hugh Charles
Journal Name Journal of Hospitality and Tourism Management
Editor Paul Barron
Year Published 2006
Place of publication Bowen Hills, Queensland
Publisher Australian Academic Press
Abstract Tertiary providers of hospitality management degree programs must fulfill the needs of student, industry and academic stakeholder groups. The students attracted to this type of program tend to be motivated primarily by the anticipated vocational outcomes. As a result, hospitality management curriculum needs to meet both industry and student expectations by delivering the skill sets needed in the workplace and the institutional demands for academic rigor. This paper reports on research that aimed to compare hospitality managers’ expectations of graduate skills with student perceptions of the skills that hospitality managers valued. In contrast to previous research on this topic, the research adopted a generic skills framework and managers rated skills associated with interpersonal, problem solving, and self management skill domains as most important. Although students tended to rate conceptual and analytical skills more highly than managers, overall their perceptions of the skills that hospitality managers valued when recruiting graduates were realistic. The results of this, and similar studies, can contribute to curriculum design and the internal and external communications strategies adopted by faculty offering hospitality management programs.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1375/jhtm.13.2.177
Copyright Statement Copyright 2006 Council for Australian University Tourism and Hospitality Education. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Volume 13
Issue Number 2
Page from 177
Page to 188
ISSN 1447-6770
Date Accessioned 2007-03-01
Date Available 2013-05-28T00:07:47Z
Language en_US
Faculty Griffith Business School
Subject PRE2009-Curriculum Studies: Economics, Commerce, Management and Services Educati
URI http://hdl.handle.net/10072/13934
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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