Social regard: a link between waiting for service and service outcomes

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Title Social regard: a link between waiting for service and service outcomes
Author Butcher, Kenneth John; Heffernan, Troy
Editor Abraham Pizam
Year Published 2006
Publisher Elsevier
Citation International Journal of Hospitality Management, Vol. 25(1), pp. 34-53
Peer Reviewed Yes
Published Yes
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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