Social regard: a link between waiting for service and service outcomes
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| Title | Social regard: a link between waiting for service and service outcomes |
|---|---|
| Author | Butcher, Kenneth John; Heffernan, Troy |
| Editor | Abraham Pizam |
| Year Published | 2006 |
| Publisher | Elsevier |
| Citation | International Journal of Hospitality Management, Vol. 25(1), pp. 34-53 |
| Peer Reviewed | Yes |
| Published | Yes |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/13956
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