Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics
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| Title | Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics |
|---|---|
| Author | Bodey, Kelli Lee; Grace, Debra Ann |
| Editor | Charles L. Martin |
| Year Published | 2006 |
| Publisher | Emerald Group Publishing Limited |
| Citation | Journal of Services Marketing, Vol. 20(3), pp. 178-187 |
| Peer Reviewed | Yes |
| Published | Yes |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/13961
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