Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics

There are no files associated with this record.

Title Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics
Author Bodey, Kelli Lee; Grace, Debra Ann
Editor Charles L. Martin
Year Published 2006
Publisher Emerald Group Publishing Limited
Citation Journal of Services Marketing, Vol. 20(3), pp. 178-187
Peer Reviewed Yes
Published Yes
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

Full Record

Griffith University copyright notice