Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics

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Title Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics
Author Bodey, Kelli Lee; Grace, Debra Ann
Journal Name Journal of Services Marketing
Editor Charles L. Martin
Year Published 2006
Place of publication United Kingdom
Publisher Emerald Group Publishing Limited
Peer Reviewed Yes
Published Yes
Volume 20
Issue Number 3
Page from 178
Page to 187
ISSN 0887-6045
Date Accessioned 2006-12-19
Date Available 2007-08-07T04:36:41Z
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing and Market Research
URI http://hdl.handle.net/10072/13961
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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