Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics
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| Title | Segmenting service "complainers" and "non-complainers" on the basis of consumer characteristics |
|---|---|
| Author | Bodey, Kelli Lee; Grace, Debra Ann |
| Journal Name | Journal of Services Marketing |
| Editor | Charles L. Martin |
| Year Published | 2006 |
| Place of publication | United Kingdom |
| Publisher | Emerald Group Publishing Limited |
| Peer Reviewed | Yes |
| Published | Yes |
| Volume | 20 |
| Issue Number | 3 |
| Page from | 178 |
| Page to | 187 |
| ISSN | 0887-6045 |
| Date Accessioned | 2006-12-19 |
| Date Available | 2007-08-07T04:36:41Z |
| Language | en_AU |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Subject | Marketing and Market Research |
| URI | http://hdl.handle.net/10072/13961 |
| Publication Type | Journal Articles (Refereed Article) |
| Publication Type Code | c1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/13961
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