Employment, flexibility and labour market practices of domestic and MNC chain luxury hotels in Australia: Where has accountability gone?

File Size Format
37932_1.pdf 87Kb Adobe PDF View
Title Employment, flexibility and labour market practices of domestic and MNC chain luxury hotels in Australia: Where has accountability gone?
Author Davidson, Michael; Guilding, Christopher John; Timo, Nils
Journal Name International Journal of Hospitality Management
Year Published 2006
Place of publication United Kingdom
Publisher Elsevier
Abstract This study investigates employment and labour market practices based on observations derived from a two-phased empirical study that has yielded quantitative and qualitative sets of empirical data from luxury 4–5 star luxury domestic and multinational corporation (MNCs) hotels located in Australia's Brisbane-Gold Coast corridor. The research had two phases: a quantitative phase comprised an employee relations survey that sought data on operational employee and management demographics, wage levels, gender, skill formation and working conditions; and a qualitative phase involved interviewing 14 hotel human resource managers. The survey data highlights a persistence of gendered, low waged and segmented labour markets dominated by flexible forms of labour suggesting that HR accountability structures in hotels remain weak. This is despite an apparent growth in employee educational levels and hotel training activity suggesting the possibility at least of growing professionalism. It is noted that in this labour market, which we find is dominated by a ready supply of labour with low levels of union activity, increasing human capital levels have not translated into upward pressure on employee and managerial wages. This deficiency is likely to inhibit efforts to improve the delivery of HRM practices that in turn suggest that neither MNC nor domestic hotels have the types of labour market pressures that engender secure, long term and high commitment employment policies that are more conducive to HRM innovation.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/wps/find/journaldescription.cws_home/659/description#description
Alternative URI http://dx.doi.org/10.1016/j.ijhm.2005.08.001
Copyright Statement Copyright 2006 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Volume 25
Page from 193
Page to 210
ISSN 0278-4319
Date Accessioned 2006-07-31
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject PRE2009-Tourism
URI http://hdl.handle.net/10072/13977
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

Show simple item record

Griffith University copyright notice