E-S-Qual, on-line customer delight and relationship strength in pure o-line service sites

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Title E-S-Qual, on-line customer delight and relationship strength in pure o-line service sites
Author Herington, Carmel Ann; Weaven, Scott Keith W
Publication Title 13th Recent Advances in Retailing and Services Science Conference -Book of Abstracts
Editor Professor Harry Timmermans
Year Published 2006
Publisher European Institute of Retailing and Services Studies (EIRASS)
Peer Reviewed No
Published Yes
Publication Type Conference Publications (Extract Paper)

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