E-S-Qual, on-line customer delight and relationship strength in pure o-line service sites
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| Title | E-S-Qual, on-line customer delight and relationship strength in pure o-line service sites |
|---|---|
| Author | Herington, Carmel Ann; Weaven, Scott Keith W |
| Publication Title | 13th Recent Advances in Retailing and Services Science Conference -Book of Abstracts |
| Editor | Professor Harry Timmermans |
| Year Published | 2006 |
| Publisher | European Institute of Retailing and Services Studies (EIRASS) |
| Peer Reviewed | No |
| Published | Yes |
| Publication Type | Conference Publications (Extract Paper) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/14709
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