E-S-Qual, on-line customer delight and relationship strength in pure o-line service sites

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Title E-S-Qual, on-line customer delight and relationship strength in pure o-line service sites
Author Herington, Carmel Ann; Weaven, Scott Keith W
Publication Title 13th Recent Advances in Retailing and Services Science Conference -Book of Abstracts
Editor Professor Harry Timmermans
Year Published 2006
Place of publication Eindhoven, The Netherlands
Publisher European Institute of Retailing and Services Studies (EIRASS)
Peer Reviewed No
Published Yes
ISBN 90-6814-163-5
Conference name 13th Recent Advances in Retailing and Services Science Conference
Location Budapest, Hungary
Date From 2006-07-09
Date To 2006-07-12
URI http://hdl.handle.net/10072/14709
Date Accessioned 2007-02-14
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing and Market Research
Publication Type Conference Publications (Extract Paper)
Publication Type Code e3

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