How Embarrassing! An Exploratory Study of Critical Incidents Including Affective Reactions

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Title How Embarrassing! An Exploratory Study of Critical Incidents Including Affective Reactions
Author Grace, Debra Ann
Editor A. Parasuraman
Year Published 2007
Publisher Sage Publications
Citation Journal of Service Research, Vol. 9(3), pp. 271-284
Peer Reviewed Yes
Published Yes
Publisher URI http://www.sagepub.com/journalsProdDesc.nav?prodId=Journal200746
Copyright Statement Copyright 2007 SAGE Publications. Please refer to the journal link for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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