Performance measurement in child protection

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Title Performance measurement in child protection
Author Tilbury, Clare
Journal Name Australian Social Work
Year Published 2002
Place of publication Sydney
Publisher Australian Association of Social Workers
Abstract The increasing use of performance measurement by government means that child protection services are under pressure to demonstrate effectiveness in protecting children from harm and efficiency in the use of public funds to help children and families. From a policy perspective, the way performance measurement is conceptualised and implemented can have major consequences for service delivery. This paper examines key issues raised in the literature about performance measurement, the context for its introduction in child protection, how the concepts of effectiveness and efficiency are dealt with, how client outcomes are defined, and assumptions about 'good performance'. An overview of performance measurement in child protection in Australia is provided. The paper argues that a critical approach to performance measurement in child protection can contribute to improved service delivery to clients.
Peer Reviewed Yes
Published Yes
Publisher URI
Alternative URI
Volume 55
Issue Number 2
Page from 136
Page to 146
ISSN 0312-407X
Date Accessioned 2006-06-15
Language en_AU
Research Centre Key Centre for Ethics, Law, Justice and Governance
Faculty Griffith Health Faculty
Subject PRE2009-Social Work
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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