The influence of angry customer outbursts on service providers' facial displays and affective states

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Title The influence of angry customer outbursts on service providers' facial displays and affective states
Author Dallimore, Karen Sue; Sparks, Beverley; Butcher, Kenneth John
Editor Parasuraman
Year Published 2007
Publisher Sage Publications, Inc.
Citation Journal of Service Research, Vol. 10(1), pp. 78-92
Peer Reviewed Yes
Published Yes
Publisher URI http://www.sagepub.com/journalsProdDesc.nav?prodId=Journal200746
Copyright Statement Copyright 2007 SAGE Publications. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal link for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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