Providing an explanation for service failure: context, content, and customer responses

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Title Providing an explanation for service failure: context, content, and customer responses
Author Sparks, Beverley; Fredline, Elizabeth Doris
Editor Professor Kaye Chon
Year Published 2007
Publisher Sage Publications, Inc.
Citation Journal of Hospitality & Tourism Research, Vol. 31(2), pp. 241-260
Peer Reviewed Yes
Published Yes
Publisher URI http://jht.sagepub.com/
Alternative URI http://dx.doi.org/10.1177/1096348006297292
Copyright Statement Copyright 2007 SAGE Publications. Please refer to the journal link for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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