Appraising tourism and hospitality service failure events: A Chinese perspective

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Title Appraising tourism and hospitality service failure events: A Chinese perspective
Author Lee, Yun Lok; Sparks, Beverley
Editor Professor Kaye Chon
Year Published 2007
Publisher Sage Publications, Inc.
Citation Journal of Hospitality & Tourism Research, Vol. 31(4), pp. 504-529
Peer Reviewed Yes
Published Yes
Publisher URI http://www.sagepub.com/
Alternative URI http://dx.doi.org/10.1177/1096348007302353
Copyright Statement Copyright 2007SAGE Publications. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal link for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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