Quality management in services: is the public sector keeping pace?

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Title Quality management in services: is the public sector keeping pace?
Author Redman, Tom; Matthews, Brian; Wilkinson, Adrian John; Snape, Ed
Year Published 1995
Publisher Emerald Group Publishing Limited
Citation The International Journal of Public Sector Management, Vol. 8(7), pp. 21-34
Peer Reviewed Yes
Published Yes
Publisher URI http://www.emeraldinsight.com/info/journals/ijpsm/ijpsm.jsp
Copyright Statement Copyright 1995 Emerald. Please refer to the journal's website for access to the definitive, published version.
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Aticle in Scholarly Refereed Journal

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