Quality management in services: is the public sector keeping pace?

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Title Quality management in services: is the public sector keeping pace?
Author Redman, Tom; Matthews, Brian; Wilkinson, Adrian John; Snape, Ed
Journal Name The International Journal of Public Sector Management
Year Published 1995
Place of publication Bradford, England
Publisher Emerald Group Publishing Limited
Peer Reviewed Yes
Published Yes
Publisher URI http://www.emeraldinsight.com/info/journals/ijpsm/ijpsm.jsp
Copyright Statement Copyright 1995 Emerald. Please refer to the journal's website for access to the definitive, published version.
Volume 8
Issue Number 7
Page from 21
Page to 34
ISSN 0951-3558
Date Accessioned 2007-06-26
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Industrial Relations
URI http://hdl.handle.net/10072/15869
Publication Type Aticle in Scholarly Refereed Journal
Publication Type Code c1x

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