Quality Management Strategies for Improving Customer Call Centre Management

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Title Quality Management Strategies for Improving Customer Call Centre Management
Author Gapp, Rodney Peter; Ryan-Novicky, Belinda
Editor Samual H.K. Ho and John Dalrymple
Year Published 2002
Publisher RMIT
Peer Reviewed Yes
Published Yes
Publication Title Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT)
Research Centre Griffith Institute For Tourism
Publication Type Conference Publications (Full Written Paper - Refereed)

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