Quality Management Strategies for Improving Customer Call Centre Management
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| Title | Quality Management Strategies for Improving Customer Call Centre Management |
|---|---|
| Author | Gapp, Rodney Peter; Ryan-Novicky, Belinda |
| Editor | Samual H.K. Ho and John Dalrymple |
| Year Published | 2002 |
| Publisher | RMIT |
| Peer Reviewed | Yes |
| Published | Yes |
| Publication Title | Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT) |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Publication Type | Conference Publications (Full Written Paper - Refereed) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/1589
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