Quality Management Strategies for Improving Customer Call Centre Management

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Title Quality Management Strategies for Improving Customer Call Centre Management
Author Gapp, Rodney Peter; Ryan-Novicky, Belinda
Editor Samual H.K. Ho and John Dalrymple
Year Published 2002
Place of publication Melbourne
Publisher RMIT
Peer Reviewed Yes
Published Yes
ISBN 962-86107-6-7
Publication Title Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT)
Conference name 7th International Conference on ISO 9000 and TQM
Location Melbourne
Date From 2002-04-02
Date To 2002-04-04
URI http://hdl.handle.net/10072/1589
Date Accessioned 2003-04-11
Language en_AU
Research Centre Griffith Institute For Tourism
Subject Quality Management
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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