Understanding the role of interactional justice in service recovery: a test of fairness theory
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| Title | Understanding the role of interactional justice in service recovery: a test of fairness theory |
|---|---|
| Author | Collie, Tess; Sparks, Beverley; Bradley, Graham Leslie |
| Editor | Greg Elliot and Jim Barnes |
| Year Published | 2002 |
| Publisher | American Marketing Association |
| Peer Reviewed | Yes |
| Published | Yes |
| Publication Title | 2001 ServSIG Services Research Conference: New Horizons in services marketing |
| Research Centre | Griffith Health Institute; Behavioural Basis of Health; Centre for Tourism, Sport and Services Research |
| Publication Type | Conference Publications (Full Written Paper - Refereed) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/1628
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