Understanding the role of interactional justice in service recovery: a test of fairness theory

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Title Understanding the role of interactional justice in service recovery: a test of fairness theory
Author Collie, Tess; Sparks, Beverley; Bradley, Graham Leslie
Editor Greg Elliot and Jim Barnes
Year Published 2002
Publisher American Marketing Association
Peer Reviewed Yes
Published Yes
Publication Title 2001 ServSIG Services Research Conference: New Horizons in services marketing
Research Centre Griffith Health Institute; Behavioural Basis of Health; Griffith Institute For Tourism
Publication Type Conference Publications (Full Written Paper - Refereed)

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