Understanding the role of interactional justice in service recovery: a test of fairness theory
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| Title | Understanding the role of interactional justice in service recovery: a test of fairness theory |
|---|---|
| Author | Collie, Tess; Sparks, Beverley; Bradley, Graham Leslie |
| Editor | Greg Elliot and Jim Barnes |
| Year Published | 2002 |
| Place of publication | United States |
| Publisher | American Marketing Association |
| Peer Reviewed | Yes |
| Published | Yes |
| ISBN | 0-87757-295-X |
| Publication Title | 2001 ServSIG Services Research Conference: New Horizons in services marketing |
| Conference name | ServSIG Services Research Conference |
| Location | Sydney |
| Date From | 2001-05-26 |
| Date To | 2001-05-28 |
| URI | http://hdl.handle.net/10072/1628 |
| Date Accessioned | 2003-02-24 |
| Date Available | 2007-03-10T05:20:18Z |
| Language | en_AU |
| Research Centre | Griffith Health Institute; Behavioural Basis of Health; Centre for Tourism, Sport and Services Research |
| Subject | Marketing and Market Research |
| Publication Type | Conference Publications (Full Written Paper - Refereed) |
| Publication Type Code | e1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/1628
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