Show simple item record

dc.contributor.convenorGreg Elliot
dc.contributor.authorSparks, Beverley
dc.contributor.authorBradley, Graham
dc.contributor.editorGreg Elliot and Jim Barnes
dc.date.accessioned2017-05-03T12:03:44Z
dc.date.available2017-05-03T12:03:44Z
dc.date.issued2002
dc.date.modified2007-03-10T05:20:18Z
dc.identifier.urihttp://hdl.handle.net/10072/1628
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherAmerican Marketing Association
dc.publisher.placeUnited States
dc.relation.ispartofbookorjournal2001 ServSIG Services Research Conference: New Horizons in services marketing
dc.relation.ispartofconferencenameServSIG Services Research Conference
dc.relation.ispartofconferencetitle2001 ServSIG Services Research Conference: New Horizons in services marketing
dc.relation.ispartofdatefrom2001-05-26
dc.relation.ispartofdateto2001-05-28
dc.relation.ispartoflocationSydney
dc.subject.fieldofresearchcode350204
dc.titleUnderstanding the role of interactional justice in service recovery: a test of fairness theory
dc.typeConference output
dc.type.descriptionE1 - Conferences
dc.type.codeE - Conference Publications
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Management
gro.date.issued2002
gro.hasfulltextNo Full Text
gro.griffith.authorSparks, Beverley A.
gro.griffith.authorBradley, Graham L.
gro.griffith.authorCollie, Tess


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Conference outputs
    Contains papers delivered by Griffith authors at national and international conferences.

Show simple item record