dc.contributor.convenor | Greg Elliot | |
dc.contributor.author | Sparks, Beverley | |
dc.contributor.author | Bradley, Graham | |
dc.contributor.editor | Greg Elliot and Jim Barnes | |
dc.date.accessioned | 2017-05-03T12:03:44Z | |
dc.date.available | 2017-05-03T12:03:44Z | |
dc.date.issued | 2002 | |
dc.date.modified | 2007-03-10T05:20:18Z | |
dc.identifier.uri | http://hdl.handle.net/10072/1628 | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | American Marketing Association | |
dc.publisher.place | United States | |
dc.relation.ispartofbookorjournal | 2001 ServSIG Services Research Conference: New Horizons in services marketing | |
dc.relation.ispartofconferencename | ServSIG Services Research Conference | |
dc.relation.ispartofconferencetitle | 2001 ServSIG Services Research Conference: New Horizons in services marketing | |
dc.relation.ispartofdatefrom | 2001-05-26 | |
dc.relation.ispartofdateto | 2001-05-28 | |
dc.relation.ispartoflocation | Sydney | |
dc.subject.fieldofresearchcode | 350204 | |
dc.title | Understanding the role of interactional justice in service recovery: a test of fairness theory | |
dc.type | Conference output | |
dc.type.description | E1 - Conferences | |
dc.type.code | E - Conference Publications | |
gro.faculty | Griffith Business School, Department of Tourism, Sport and Hotel Management | |
gro.date.issued | 2002 | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Sparks, Beverley A. | |
gro.griffith.author | Bradley, Graham L. | |
gro.griffith.author | Collie, Tess | |