Understanding the role of interactional justice in service recovery: a test of fairness theory

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Title Understanding the role of interactional justice in service recovery: a test of fairness theory
Author Collie, Tess; Sparks, Beverley; Bradley, Graham Leslie
Editor Greg Elliot and Jim Barnes
Year Published 2002
Place of publication United States
Publisher American Marketing Association
Peer Reviewed Yes
Published Yes
ISBN 0-87757-295-X
Publication Title 2001 ServSIG Services Research Conference: New Horizons in services marketing
Conference name ServSIG Services Research Conference
Location Sydney
Date From 2001-05-26
Date To 2001-05-28
URI http://hdl.handle.net/10072/1628
Date Accessioned 2003-02-24
Date Available 2007-03-10T05:20:18Z
Language en_AU
Research Centre Griffith Health Institute; Behavioural Basis of Health; Griffith Institute For Tourism
Subject Marketing and Market Research
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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