Looking for quality: a survey of quality initiatives in the financial services sector
Author(s)
Wilkinson, A
McCabe, D
Knights, D
Griffith University Author(s)
Year published
1996
Metadata
Show full item recordAbstract
In this article, we explore the extent and nature of quality initiatives within UK financial services by considering the findings of our recent questionnaire survey. We argue that there is an emerging and complex trend of quality initiatives appearing, which are mixed in both their content and their success.In this article, we explore the extent and nature of quality initiatives within UK financial services by considering the findings of our recent questionnaire survey. We argue that there is an emerging and complex trend of quality initiatives appearing, which are mixed in both their content and their success.
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Journal Title
Total Quality Management
Volume
7
Issue
1
Subject
Business and Management