Corporate Images of the United Kingdom National Health Service: Implications for the recruitment and retention of nursing and allied health profession staff

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Title Corporate Images of the United Kingdom National Health Service: Implications for the recruitment and retention of nursing and allied health profession staff
Author Arnold, John; Coombs, Crispin; Wilkinson, Adrian John; Loan-Clarke, John; Park, Jennifer; Preston, Diane
Journal Name Corporate Reputation Review
Year Published 2003
Place of publication United Kingdom
Publisher Palgrave Macmillan Ltd.
Abstract A qualitative study is reported concerning the images of the UK's National Health Service (NHS) held by 231 potential recruits in the nursing, physiotherapy and radiography professions. Existing research suggests that these images are likely to affect willingness to be employed by the NHS, and that this could crucially affect the achievement of UK government targets for NHS workforce expansion. It also suggests that images and the reputation of the NHS are likely to be very difficult to manage. The present research found that dominant images of the NHS concerned its operational difficulties, especially pressure, understaffing and resource shortages, although its core mission of equal access to healthcare for all was also salient. Interviewees reported that their images of the NHS were derived from media coverage as well as personal experience. Although the NHS's ideals were applauded, there was relatively little sign that informants personally identified with the NHS. The findings are discussed in the contexts of the interplay between image and identity, and of practical attempts to improve the NHS's reputation as an employer.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1057/palgrave.crr.1540202
Copyright Statement Copyright 2003 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Corporate Reputation Review. The definitive publisher-authenticated version: Corporate Reputation Review, Volume 6, Issue 3, Pages 223–238, is available online at: http://dx.doi.org/10.1057/palgrave.crr.1540202
Volume 6
Issue Number 3
Page from 223
Page to 238
ISSN 1363-3589
Date Accessioned 2006-07-06
Date Available 2015-05-12T02:03:26Z
Language en_US
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject PRE2009-Human Resources Management
URI http://hdl.handle.net/10072/16834
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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