Towards an understanding of total service quality in hotels
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| Title | Towards an understanding of total service quality in hotels |
|---|---|
| Author | Wilkins, Hugh Charles; Merrilees, Bill; Herington, Carmel Ann |
| Year Published | 2007 |
| Publisher | Pergamon |
| Citation | International Journal of Hospitality Management, Vol. 26(4), pp. 840-853 |
| Peer Reviewed | Yes |
| Published | Yes |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/17341
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