Towards an understanding of total service quality in hotels

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Title Towards an understanding of total service quality in hotels
Author Wilkins, Hugh Charles; Merrilees, Bill; Herington, Carmel Ann
Year Published 2007
Publisher Pergamon
Citation International Journal of Hospitality Management, Vol. 26(4), pp. 840-853
Peer Reviewed Yes
Published Yes
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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