Can banks improve customer relationships with high quality online services?

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Title Can banks improve customer relationships with high quality online services?
Author Herington, Carmel Ann; Weaven, Scott Keith W
Editor Professor Jay Kandampully
Year Published 2007
Publisher Emerald Group Publishing Limited
Citation Managing Service Quality: An International Journal, Vol. 17(4), pp. 404-427
Peer Reviewed Yes
Published Yes
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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