'You gotta lie to it': Software applications and the management of technological change in a call centre
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| Title | 'You gotta lie to it': Software applications and the management of technological change in a call centre |
|---|---|
| Author | Russell, Bob |
| Editor | C. Baldry |
| Year Published | 2007 |
| Publisher | Blackwell |
| Citation | New Technology, Work and Employment, Vol. 22(2), pp. 132-145 |
| Peer Reviewed | Yes |
| Published | Yes |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/18455
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