'You gotta lie to it': Software applications and the management of technological change in a call centre

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Title 'You gotta lie to it': Software applications and the management of technological change in a call centre
Author Russell, Bob
Editor C. Baldry
Year Published 2007
Publisher Blackwell
Citation New Technology, Work and Employment, Vol. 22(2), pp. 132-145
Peer Reviewed Yes
Published Yes
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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