'You gotta lie to it': Software applications and the management of technological change in a call centre
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| Title | 'You gotta lie to it': Software applications and the management of technological change in a call centre |
|---|---|
| Author | Russell, Bob |
| Journal Name | New Technology, Work and Employment |
| Editor | C. Baldry |
| Year Published | 2007 |
| Place of publication | Oxford |
| Publisher | Blackwell |
| Peer Reviewed | Yes |
| Published | Yes |
| Volume | 22 |
| Issue Number | 2 |
| Page from | 132 |
| Page to | 145 |
| ISSN | 0268-1072 |
| Date Accessioned | 2008-01-17 |
| Date Available | 2008-05-07T09:11:17Z |
| Language | en_AU |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Subject | Social Change |
| URI | http://hdl.handle.net/10072/18455 |
| Publication Type | Journal Articles (Refereed Article) |
| Publication Type Code | c1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/18455
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