'You gotta lie to it': Software applications and the management of technological change in a call centre

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Title 'You gotta lie to it': Software applications and the management of technological change in a call centre
Author Russell, Bob
Journal Name New Technology, Work and Employment
Editor C. Baldry
Year Published 2007
Place of publication Oxford
Publisher Blackwell
Peer Reviewed Yes
Published Yes
Volume 22
Issue Number 2
Page from 132
Page to 145
ISSN 0268-1072
Date Accessioned 2008-01-17
Date Available 2008-05-07T09:11:17Z
Language en_AU
Faculty Griffith Business School
Subject Social Change
URI http://hdl.handle.net/10072/18455
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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