Internal labour markets in the UK hotel industry

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Title Internal labour markets in the UK hotel industry
Author Fisher, Ron James; McPhail, Ruth Elizabeth
Publication Title Conference Proceedings 2007 British Academy of Management
Editor Clare Saunders
Year Published 2007
Place of publication England
Publisher British Academy of Management
Abstract This paper reports a study of how internal labour markets, operating in UK hotels that are part of a multi-national hotel chain, impact on a range of organisational outcomes. The study examines the effects of three main dimensions of internal labour markets: job security, training, and opportunities for advancement; on the key organisational outcomes of job satisfaction, organisational commitment, and intention to leave, together with employee attitudes to work environment, co-workers, supervisor, guests, leadership, communication and organisational goal achievement. A range of human resource management actions in the operation of the hotel's internal labour market is discussed. The paper concludes that the operation of an internal labour market, underpinned by effective human resource policies and actions, is associated with high levels of work commitment and job satisfaction together with reduced intention to leave. Internal labour markets are also significantly associated with other employee attitudes, particularly in relation to the work environment, achieving organisational goals and communication.
Peer Reviewed Yes
Published Yes
Publisher URI
ISBN 0954960831
Conference name British Academy of Management conference
Location Warwick
Date From 2007-09-11
Date To 2007-09-13
Date Accessioned 2008-03-01
Language en_AU
Faculty Griffith Business School
Subject PRE2009-Human Resources Management
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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