Change readiness of a public hospital as measured by employee change management perceptions

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Title Change readiness of a public hospital as measured by employee change management perceptions
Author Carbines, Dianna J.; Gapp, Rodney Peter; Fisher, Ron James
Publication Title Conference Proceedings 2007 British Academy of Management
Editor Clare Saunders
Year Published 2007
Place of publication England
Publisher British Academy of Management
Abstract This study investigates the perceived level of change readiness amongst staff within a major Australian public hospital where management believed the organisation had achieved readiness status. Readiness is an important aspect of successful change management and matching organisational perspectives to actual perceptions is a relevant factor in change implementation. The research used 65 qualitative responses from an employee satisfaction survey across a range of change management issues. Using lexical analysis responses were categorised and further analysis was undertaken in terms employee type (supervisor, nonsupervisor, unspecified) and comment (positive, negative, mixed). The even though the initial survey expressed readiness and success in change management, this research identified that the employees surveyed actually believe that change is not handled in a positive way. Concepts identified were; insufficient communication and time, little opportunity to contribute and poor management implementation strategies. The research identified management development needs such as strengthening employee relationships, increasing participation, communication and consultation, and explaining the organisation need for change.
Peer Reviewed Yes
Published Yes
Publisher URI
ISBN 0954960831
Conference name British Academy of Management conference
Location Warwick
Date From 2007-09-11
Date To 2007-09-13
Date Accessioned 2008-03-01
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject PRE2009-Human Resources Management
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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