The dimensions of organisational climate in four and five star Australian hotels

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Title The dimensions of organisational climate in four and five star Australian hotels
Author Davidson, Michael; Manning, M.; Timo, N.; Ryder, P.
Journal Name Journal of Tourism and Hospitality Research
Year Published 2001
Place of publication Thousand Oaks
Publisher SAGE
Abstract This study aimed to determine the dimensions of organizational climate within four- and five-star hotels and to assess whether these dimensions vary significantly across hotels. Jones and James's climate survey was shortened, modified to incorporate the psychometric improvements of Ryder and Southey, and tailored for specific use within hotels. The survey was administered to 1,401 employees from 14 hotels and provided a high index of reliability ( = .959). From items representing 35 a priori concepts, principal components analysis identified seven dimensions, which were labeled leader facilitation and support; professional and organizational esprit; conflict and ambiguity; regulations, organization, and pressure; job variety, challenge, and autonomy; job standards; and workgroup cooperation, friendliness, and warmth. Univariate analyses found each of the dimensions to vary significantly across the 14 hotels
Peer Reviewed Yes
Published Yes
Publisher URI
Alternative URI
Volume 25
Issue Number 4
Page from 444
Page to 461
ISSN 1096-3480
Date Accessioned 2006-07-24
Language en_AU
Faculty Griffith Business School
Subject Tourism; Tourism Management
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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