A Multilevel Examination of the Influence of Emotional Skills on Communication Performance

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Title A Multilevel Examination of the Influence of Emotional Skills on Communication Performance
Author Troth, Ashlea Clare; Jordan, Peter Jeffrey; Lawrence, Sandra Anne; Tse, Herman
Publication Title 7th Industrial and Organisational Psychology Conference
Year Published 2007
Abstract Recent research suggests it is useful to adopt a multilevel approach when examining the impact of individual emotional skills on team effectiveness. In this study a multilevel model was developed and tested to explore how individual team members' emotional skills influence their communication effectiveness and appropriateness. Data was collected from 127 student participants involved in 37 project teams, whose work culminated in a performance task after 8 weeks. Self-report emotional skill ratings were obtained in the first two weeks of semester. Four emotional skills were assessed: awareness of own and others' emotions, and management of own and others' emotions. Peer ratings of team members' communication effectiveness and communication appropriateness over the 8 weeks were collected directly after completion of the performance task. Hierarchical linear modeling analyses revealed that individual-level awareness of others' emotions influenced individual-level communication effectiveness. Team-level emotional skills were found to influence ratings of individual-level communication effectiveness (management of own emotions, awareness of others' emotions, management of others' emotions) and individual-level communication appropriateness (management of others' emotions). In addition, team-level management of others' emotions was related with both team-level communication appropriateness and effectiveness. Implications for theory and practice are discussed, and future research directions are identified.
Peer Reviewed No
Published Yes
Publisher URI http://www.iopconference.com.au/
Copyright Statement Copyright remains with the authors 2007. The attached file is posted here with permission of the copyright ownes for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.
Conference name 7th Industrial and Organisational Psychology Conference
Location Adelaide
Date From 2007-06-28
Date To 2007-07-01
URI http://hdl.handle.net/10072/18839
Date Accessioned 2008-02-29
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Industrial and Organisational Psychology
Publication Type Conference Publications (Extract Paper)
Publication Type Code e3

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