Service Failure Experiences and the Impact on Cusotmer Affective Responses

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Title Service Failure Experiences and the Impact on Cusotmer Affective Responses
Author Sparks, Beverley
Editor Cifford Schultz II, Don R. Rahtz and Mark Speece
Year Published 2003
Publisher Faculty of Economics University Rijeka, Croatia
Peer Reviewed Yes
Published Yes
Publication Title Globalisation, Transformation and the Quality of Life: The Proceedings of the 8th International Conference on Marketing and Development
Research Centre Griffith Institute For Tourism
Publication Type Conference Publications (Full Written Paper - Refereed)

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