Service Failure Experiences and the Impact on Cusotmer Affective Responses

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Title Service Failure Experiences and the Impact on Cusotmer Affective Responses
Author Sparks, Beverley
Editor Cifford Schultz II, Don R. Rahtz and Mark Speece
Year Published 2003
Place of publication Croatia
Publisher Faculty of Economics University Rijeka, Croatia
Peer Reviewed Yes
Published Yes
ISBN 953-6148-34-X
Publication Title Globalisation, Transformation and the Quality of Life: The Proceedings of the 8th International Conference on Marketing and Development
Conference name International Conference on Marketing and Development
Location Bangkok, Thailand
Date From 2003-01-04
Date To 2003-01-07
URI http://hdl.handle.net/10072/1897
Date Accessioned 2004-03-23
Date Available 2007-03-10T05:36:11Z
Language en_AU
Research Centre Griffith Institute For Tourism
Subject Marketing and Market Research
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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