'Cheating the System', Getting the Work Done: Challenging Management and Technology in a Call Centre

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Title 'Cheating the System', Getting the Work Done: Challenging Management and Technology in a Call Centre
Author Russell, Bob; Townsend, Keith
Editor P. Corrigan, M. Gibson, G. Hawkes, E. Livingstone, J. Scott, S. Theile, G. Carpenter
Year Published 2003
Publisher The Australian Sociological Association and the University of New England
Peer Reviewed Yes
Published Yes
Publication Title New Times, New Worlds, New Ideas: Sociology Today and Tomorrow
Research Centre Centre for Work, Organisation and Wellbeing
Publication Type Conference Publications (Full Written Paper - Refereed)

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