'Cheating the System', Getting the Work Done: Challenging Management and Technology in a Call Centre
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| Title | 'Cheating the System', Getting the Work Done: Challenging Management and Technology in a Call Centre |
|---|---|
| Author | Russell, Bob; Townsend, Keith |
| Editor | P. Corrigan, M. Gibson, G. Hawkes, E. Livingstone, J. Scott, S. Theile, G. Carpenter |
| Year Published | 2003 |
| Publisher | The Australian Sociological Association and the University of New England |
| Peer Reviewed | Yes |
| Published | Yes |
| Publication Title | New Times, New Worlds, New Ideas: Sociology Today and Tomorrow |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Publication Type | Conference Publications (Full Written Paper - Refereed) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/1953
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