The Service Encounter

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Title The Service Encounter
Author Sparks, Beverley; Weber, Karin
Book Title Handbook of Hospitality Operations and IT
Editor Peter Jones
Year Published 2008
Citation UK: Elsevier pp. 109-137
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/wps/find/bookdescription.cws_home/714657/description#description
Alternative URI http://www.elsevier.com
Copyright Statement Self-archiving is not yet supported by this publisher. Please refer to the publisher website or contact the author(s) for more information.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Book Chapters

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