The Service Encounter

There are no files associated with this record.

Title The Service Encounter
Author Sparks, Beverley; Weber, Karin
Book Title Handbook of Hospitality Operations and IT
Editor Peter Jones
Year Published 2008
Place of publication UK
Publisher Elsevier
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/wps/find/bookdescription.cws_home/714657/description#description
Alternative URI http://www.elsevier.com
Copyright Statement Self-archiving is not yet supported by this publisher. Please refer to the publisher website or contact the author(s) for more information.
Edition 1
Chapter Number 6
Page from 109
Page to 137
ISBN 978-0-7506-8753-9
Date Accessioned 2009-02-24
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing Management (incl Strategy and Customer Relations)
URI http://hdl.handle.net/10072/21949
Publication Type Book Chapters
Publication Type Code b1

Show simple item record

Griffith University copyright notice