The Service Encounter
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| Title | The Service Encounter |
|---|---|
| Author | Sparks, Beverley; Weber, Karin |
| Book Title | Handbook of Hospitality Operations and IT |
| Editor | Peter Jones |
| Year Published | 2008 |
| Place of publication | UK |
| Publisher | Elsevier |
| Peer Reviewed | Yes |
| Published | Yes |
| Publisher URI | http://www.elsevier.com/wps/find/bookdescription.cws_home/714657/description#description |
| Alternative URI | http://www.elsevier.com |
| Copyright Statement | Self-archiving is not yet supported by this publisher. Please refer to the publisher website or contact the author(s) for more information. |
| Edition | 1 |
| Chapter Number | 6 |
| Page from | 109 |
| Page to | 137 |
| ISBN | 978-0-7506-8753-9 |
| Date Accessioned | 2009-02-24 |
| Date Available | 2011-05-11T07:22:56Z |
| Language | en_AU |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Subject | Marketing Management (incl Strategy and Customer Relations) |
| URI | http://hdl.handle.net/10072/21949 |
| Publication Type | Book Chapters |
| Publication Type Code | b1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/21949
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