The Service Encounter

There are no files associated with this record.

Title The Service Encounter
Author Sparks, Beverley; Weber, Karin
Book Title Handbook of Hospitality Operations and IT
Editor Peter Jones
Year Published 2008
Place of publication UK
Publisher Elsevier
Peer Reviewed Yes
Published Yes
Publisher URI
Alternative URI
Copyright Statement Self-archiving is not yet supported by this publisher. Please refer to the publisher website or contact the author(s) for more information.
Edition 1
Chapter Number 6
Page from 109
Page to 137
ISBN 978-0-7506-8753-9
Date Accessioned 2009-02-24
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing Management (incl Strategy and Customer Relations)
Publication Type Book Chapters
Publication Type Code b1

Show simple item record

Griffith University copyright notice