Call Centres: A Decade of Research
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| Title | Call Centres: A Decade of Research |
|---|---|
| Author | Russell, Bob |
| Editor | Steve Armstrong |
| Year Published | 2008 |
| Publisher | British Academy of Management |
| Citation | International Journal of Management Reviews, Vol. 10(3), pp. 195-219 |
| Peer Reviewed | Yes |
| Published | Yes |
| Alternative URI | http://dx.doi.org/10.1111/j.1468-2370.2008.00241.x |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/22288
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