Call Centres: A Decade of Research

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Title Call Centres: A Decade of Research
Author Russell, Bob
Editor Steve Armstrong
Year Published 2008
Publisher British Academy of Management
Citation International Journal of Management Reviews, Vol. 10(3), pp. 195-219
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1111/j.1468-2370.2008.00241.x
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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