Call Centres: A Decade of Research
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| Title | Call Centres: A Decade of Research |
|---|---|
| Author | Russell, Bob |
| Journal Name | International Journal of Management Reviews |
| Editor | Steve Armstrong |
| Year Published | 2008 |
| Place of publication | Oxford, UK |
| Publisher | British Academy of Management |
| Peer Reviewed | Yes |
| Published | Yes |
| Alternative URI | http://dx.doi.org/10.1111/j.1468-2370.2008.00241.x |
| Volume | 10 |
| Issue Number | 3 |
| Page from | 195 |
| Page to | 219 |
| ISSN | 1460-8545 |
| Date Accessioned | 2009-01-13 |
| Date Available | 2011-11-03T06:15:23Z |
| Language | en_AU |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Subject | PRE2009-Human Resources Management |
| URI | http://hdl.handle.net/10072/22288 |
| Publication Type | Journal Articles (Refereed Article) |
| Publication Type Code | c1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/22288
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