Call Centres: A Decade of Research

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Title Call Centres: A Decade of Research
Author Russell, Bob
Journal Name International Journal of Management Reviews
Editor Steve Armstrong
Year Published 2008
Place of publication Oxford, UK
Publisher British Academy of Management
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1111/j.1468-2370.2008.00241.x
Volume 10
Issue Number 3
Page from 195
Page to 219
ISSN 1460-8545
Date Accessioned 2009-01-13
Language en_AU
Faculty Griffith Business School
Subject PRE2009-Human Resources Management
URI http://hdl.handle.net/10072/22288
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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