Waiting for service: modelling the effectiveness of service interventions

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Title Waiting for service: modelling the effectiveness of service interventions
Author Butcher, Kenneth John; Kayani, Asad
Year Published 2008
Publisher Springer-Verlag
Citation Service Business: An International Journal, Vol. 2, pp. 153-165
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1007/s11628-007-0030-2
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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