Achieving organisational transformation: An action learning approach

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Title Achieving organisational transformation: An action learning approach
Author Gapp, Rodney Peter; Fisher, Ron James
Journal Name Total Quality Management
Editor Professor G Kanji
Year Published 2008
Place of publication Sheffield, UK
Publisher Routledge
Abstract This paper identifies and reviews current benchmarking approaches in terms of both internal and external elements of benchmarking, with a focus on process, content and performance. A supply chain approach to benchmarking is then considered and discussed, particularly in terms of how these techniques came into being, the frameworks used and the philosophy underpinning each technique. Comparisons are made of the differences of each approach both at a framework and philosophical level. Discussion on why these differences may exist is presented. Identifying why differences exist provides a platform for understanding the limitations of supply chain benchmarking, particularly when its use is in fostering innovation, organizational change and improvement. A model to evaluate and facilitate organizational transformation is proposed, utilizing an action learning approach. Both internal and external factors are considered. The model is discussed in the context of a case study of a manufacturing enterprise in Australia.
Peer Reviewed Yes
Published Yes
Alternative URI
Volume 19
Issue Number 6
Page from 609
Page to 625
ISSN 1478-3363
Date Accessioned 2008-06-27
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject PRE2009-Quality Management
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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