When does a smile and an apology offset a wait for service? The role of social regard
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| Title | When does a smile and an apology offset a wait for service? The role of social regard |
|---|---|
| Author | Butcher, Kenneth John; heffernan, troy |
| Publication Title | Conference Proceedings 2004 Inaugural Academy of World Business, Marketing and management development Conference |
| Editor | Gabriel Ogunmokun; Rony gabbay; and Janelle McPhail |
| Year Published | 2004 |
| Publisher | Academy of World Business, Marketing and management Development |
| Peer Reviewed | Yes |
| Published | Yes |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Publication Type | Conference Publications (Full Written Paper - Refereed) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/2293
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